CRISTINA’S LETTERS

October 2024

Good morning everyone,

I would like to address both those who will be present at GUEXT 2024 next week and those who will not, to share why this event is crucial for ITV Ice Makers. It is not just a trade fair, it is a key platform where we showcase who we are and what we can achieve.

Why is it so important? GUEXT is one of the largest trade fairs in the sector, especially for the peninsular market. It will bring together thousands of professionals from the Horeca world, from distributors to potential customers. It will be the perfect opportunity to present our new products, advanced solutions and reaffirm our commitment to innovation. It is a unique opportunity to strengthen the brand and open new doors.

What are we looking to achieve? Although not all of us will be there, each of us is part of this joint effort. What happens at GUEXT reflects the work of everyone: production, R&D, quality, sales, administration, EVERYONE. Our goal is clear: to consolidate business relationships, win new customers and demonstrate why we are market leaders.

This is for all of us:

Those of you at the show, this is your time to stand out. You have the backing of the entire company to turn every conversation and demonstration into business opportunities, showcasing the best of us and our ice machines.
For those of you who will not be attending, keep in mind that the success of the show is also yours. The effort, dedication and quality that you put in every day are the pillars of what we are going to achieve.

A JOINT EFFORT: What we achieve at the fair is a reflection of teamwork. From the ice machines we make, to the technology we develop, to the service we offer, we all play a key role in making ITV Ice Makers globally recognised.

GOING FOR MORE: This show is another step towards growth and excellence. We know that the future is full of opportunities, and each one of us is key to achieving them.

Thank you all for your dedication, effort and commitment. The success of ITV Ice Makers is the success of all of us. Although we are not all in GUEXT Madrid, we are united in this important moment.

Cristina.

December 2024

Good morning,

We have gathered to celebrate Christmas and bid farewell to a year that has been challenging but also full of valuable lessons.

Before we move forward, I’d like to share some key points about our operational progress:

• Although we didn’t meet the December 19th deadline as planned, we came very close. I want you to know that we remain committed to wrapping up everything that is still pending.
• We are still awaiting the technicians’ visit. This process takes time, but we are ensuring it is carried out in the best possible way.
• We are providing support to the market to ensure our customers don’t go without service during the holiday season.

I know this effort can be exhausting and, at times, it feels like the burden always falls on the same shoulders. However, what we are doing is of great value because it reflects our company’s essence and what we aspire to build together.

Beyond facing these challenges, I want to express my gratitude for your attitude. Each of you carries out your work with the goal of building a better life, and that dedication motivates Javier and me to continue giving our best to ensure ITV moves forward.

In recent days, I have reflected on what my father would say if he were here. I am convinced that his message would be a heartfelt “THANK YOU.” Thank you for being here, for your effort, for feeling, for complaining. Thank you for rebuilding, crying, stepping away when necessary, and returning at the right time.

Today might not have been the best day, but even bad days are a gift because they are ours. In the end, it’s better to have a tough day than to have no day at all. What matters is how we live it, how we face it, and how we find in each day an opportunity to become better.

Our commitment remains to work toward making ITV stronger and ensuring we all feel proud of what we accomplish here. But success is never the work of one person alone; we build it together. I am confident that next year will bring us many opportunities to continue growing.

During this holiday season, I wish you peace and happiness with your loved ones. Remember that true success is not measured only by results or the journey, but by the people and values we share it with.

Thank you for everything you have contributed this year. I am certain that 2025 will be a great year because we will build it together.

Merry Christmas and Happy New Year!

Cristina.

September, 2024

Good morning

At ITV Ice Makers, our dedication to sustainability and care for the environment is a constant priority. On this occasion, we would like to share with you all the progress and objectives we have achieved in our project to reduce our carbon footprint by 2023.

Positioning in the face of climate change

Climate change represents one of the greatest challenges of our time, and at ITV Ice Makers we are fully aware of our corporate responsibility to address this global threat. Therefore, within our Integrated Quality and Environmental System, we have implemented a series of initiatives aimed at controlling, reducing and offsetting our greenhouse gas (GHG) emissions.

Specific strategies and actions

• Renewable energy and energy efficiency: We have installed a solar plant that generated 665,006 kWh of clean energy in 2023, allowing our facilities to operate self-sufficiently and significantly reducing our emissions.
• Process optimisation: Through the implementation of methodologies such as Lean Manufacturing and Ecodesign, we have achieved greater efficiency in the production of our ice machines, reducing energy consumption and waste generated.
• Sustainable transport: We have reduced emissions from transport by using efficient vehicles and optimising logistics routes, resulting in a 10% reduction in CO2 emissions associated with transport compared to the previous year.

Results and reduction targets

Thanks to these initiatives, we have managed to reduce our total emissions to 33 tonnes of CO2e in 2023, compared to emissions in 2022. We are committed to further improving these results, aiming to maintain our emissions in relation to manufacturing hours and average annual headcount, and to start controlling Scope 3 emissions by 2025.

Commitment to the circular economy

At ITV Ice Makers, we are firmly committed to the circular economy. Our strategies include designing products with environmental criteria, optimising processes to reduce, recycle or reuse waste, and using alternative raw materials and renewable energy sources. All of this contributes to reducing our carbon footprint and encouraging more sustainable consumption.

Conclusion

Our efforts to reduce our carbon footprint are not only a commitment to the environment, but also a responsibility to our customers, employees and society at large. We will continue to work hard to meet our sustainability targets and will continue to report on our progress.

We thank you for your dedication and support in this important project.

Yours sincerely,

Cristina.

January, 2024

Good morning,

At the beginning of this new year, I would like to share with you the fundamental values that drive the ICE FOR LIFE spirit at ITV ICE MAKERS.

In our trajectory, we have gone from being a fledgling project to gaining a prominent position in the market. And this success has been possible thanks to the sacrifice and dedication of each and every one of us.

And I would like to highlight some of the pillars that have been fundamental in our path, especially in the Customer Service department:

Dedication and involvement: I would like to highlight the effort and dedication that each one of you brings to your daily work. There are numerous examples where this dedication has made a significant difference to our customers’ experience. This does not go unnoticed, and I would like to express my sincere thanks for this.

Balance between flexibility and dedication: Flexibility is a virtue we value and need, but it is also essential to understand that this flexibility must not erode our commitment to service excellence. Both aspects, flexibility and dedication, must coexist harmoniously for the benefit of both our clients and ourselves.

The importance of teamwork: Our success is not the achievement of an individual, but the result of a collective effort. Each of us brings unique skills and the best of ourselves to achieve a common goal. It is this collaboration and synchronisation that has brought us to where we are today.

Culture and balance: Here at ITV ICE MAKERS, culture goes beyond counting every second. It is about recognising and valuing the efforts of each of us in our work environment and in terms of the goals we share as a team. The balance is found in fair valuation and recognition of a job well done.

Open communication: I invite you, instead of focusing on counting the minutes, to open channels of communication to express our needs and concerns. I am confident that if we speak openly and honestly, we will find solutions that meet individual, team and company needs.

Together, with dedication, commitment and honest communication, we will continue to build and strengthen this great family that is ITV ICEMAKERS.

Thank you for your effort, it is the basis of our success.

Let’s keep on working together!

Cristina

November, 2022

Good afternoon,

I would like to share with you the event that Javier and I attended on Monday the 21st.

ITV Ice Makers is a member of the Leading Brands of Spain Forum, a forum of which S.M. the King holds the honorary presidency and whose patron members include ACCIONA, Barceló Hotel Group, Hijos de Rivera, S.A.U. Inditex, MAPFRE, Grupo Osborne, Repsol and TENDAM.

The presentation focused on analyzing Spain’s role in the world from different perspectives. This is an important milestone for the FMRE, in which ITV Ice Makers participated as a forum member.

The list of speakers, their status and the topics covered made this event unique for all participants:

Reyes Maroto, Minister of Industry, Trade and Tourism;
José Juan Ruiz, president of the Royal Elcano Institute;
Gabriela Cañas, President of the EFE Agency;
Emilio Butragueño, director of institutional relations of Real Madrid;
Sara Baras, dancer, director and choreographer, with whom Cristina Cordón shared some moments, both underlining the importance of flamenco in the internationalization of the Spanish brand.
María Blasco, Director of the National Center for Oncology Research:
Luis García Montero, writer and director of the Cervantes Institute.

I would like to highlight the presentation of Pablo López, Director General of the Brands Forum, who provided us with guidance to work on the areas where the importance of the brand is evident, both in internationalization and in intangibles, and that for ITV Ice Makers, for our growth, it was a great help.

A great job in favor of the Spain brand, of which I will keep you informed.

Cristina

October, 2023

I want to share with all of you the pain of the death of Madame Roselyne Sibille, founder of the company CODIGEL, our strategic partner in France.

Her contribution to the hospitality equipment sector in France, particularly in the introduction of ice machines and professional hospitality equipment, is a testament to her vision and pioneering leadership in the industry. Furthermore, her support for the development of restaurant groups and chains is a significant legacy, her continued imprint on our sector.

A strong and advanced woman, one of those who later worked and have continued the fight day by day. A feminist without labels, cultured, intelligent and fun, an example for me.

I should highlight that Madame Roselyne Sibille has continued to be involved in the company and participating in the General Assemblies until she was 91 years old, which demonstrates her commitment and passion for the business that she helped found and develop. Her legacy will undoubtedly live on in the hospitality industry and she will continue to be remembered for her contributions.

She was a partner, friend and companion of my father, Octavio Cordón, and she made us participate in her way of understanding business and, of course, life.

My condolences to her family, to the members of the CODIGEL company and to all those who knew her. Her influence in the industry and her life dedicated to the business are worthy of admiration, and an example for me, for everyone.

A prayer for her soul, rest in peace.

Cristina.