CRISTINA’S LETTERS

September, 2024

Good morning

At ITV Ice Makers, our dedication to sustainability and care for the environment is a constant priority. On this occasion, we would like to share with you all the progress and objectives we have achieved in our project to reduce our carbon footprint by 2023.

Positioning in the face of climate change

Climate change represents one of the greatest challenges of our time, and at ITV Ice Makers we are fully aware of our corporate responsibility to address this global threat. Therefore, within our Integrated Quality and Environmental System, we have implemented a series of initiatives aimed at controlling, reducing and offsetting our greenhouse gas (GHG) emissions.

Specific strategies and actions

• Renewable energy and energy efficiency: We have installed a solar plant that generated 665,006 kWh of clean energy in 2023, allowing our facilities to operate self-sufficiently and significantly reducing our emissions.
• Process optimisation: Through the implementation of methodologies such as Lean Manufacturing and Ecodesign, we have achieved greater efficiency in the production of our ice machines, reducing energy consumption and waste generated.
• Sustainable transport: We have reduced emissions from transport by using efficient vehicles and optimising logistics routes, resulting in a 10% reduction in CO2 emissions associated with transport compared to the previous year.

Results and reduction targets

Thanks to these initiatives, we have managed to reduce our total emissions to 33 tonnes of CO2e in 2023, compared to emissions in 2022. We are committed to further improving these results, aiming to maintain our emissions in relation to manufacturing hours and average annual headcount, and to start controlling Scope 3 emissions by 2025.

Commitment to the circular economy

At ITV Ice Makers, we are firmly committed to the circular economy. Our strategies include designing products with environmental criteria, optimising processes to reduce, recycle or reuse waste, and using alternative raw materials and renewable energy sources. All of this contributes to reducing our carbon footprint and encouraging more sustainable consumption.

Conclusion

Our efforts to reduce our carbon footprint are not only a commitment to the environment, but also a responsibility to our customers, employees and society at large. We will continue to work hard to meet our sustainability targets and will continue to report on our progress.

We thank you for your dedication and support in this important project.

Yours sincerely,

Cristina.

January, 2024

Good morning,

At the beginning of this new year, I would like to share with you the fundamental values that drive the ICE FOR LIFE spirit at ITV ICE MAKERS.

In our trajectory, we have gone from being a fledgling project to gaining a prominent position in the market. And this success has been possible thanks to the sacrifice and dedication of each and every one of us.

And I would like to highlight some of the pillars that have been fundamental in our path, especially in the Customer Service department:

Dedication and involvement: I would like to highlight the effort and dedication that each one of you brings to your daily work. There are numerous examples where this dedication has made a significant difference to our customers’ experience. This does not go unnoticed, and I would like to express my sincere thanks for this.

Balance between flexibility and dedication: Flexibility is a virtue we value and need, but it is also essential to understand that this flexibility must not erode our commitment to service excellence. Both aspects, flexibility and dedication, must coexist harmoniously for the benefit of both our clients and ourselves.

The importance of teamwork: Our success is not the achievement of an individual, but the result of a collective effort. Each of us brings unique skills and the best of ourselves to achieve a common goal. It is this collaboration and synchronisation that has brought us to where we are today.

Culture and balance: Here at ITV ICE MAKERS, culture goes beyond counting every second. It is about recognising and valuing the efforts of each of us in our work environment and in terms of the goals we share as a team. The balance is found in fair valuation and recognition of a job well done.

Open communication: I invite you, instead of focusing on counting the minutes, to open channels of communication to express our needs and concerns. I am confident that if we speak openly and honestly, we will find solutions that meet individual, team and company needs.

Together, with dedication, commitment and honest communication, we will continue to build and strengthen this great family that is ITV ICEMAKERS.

Thank you for your effort, it is the basis of our success.

Let’s keep on working together!

Cristina

November, 2022

Good afternoon,

I would like to share with you the event that Javier and I attended on Monday the 21st.

ITV Ice Makers is a member of the Leading Brands of Spain Forum, a forum of which S.M. the King holds the honorary presidency and whose patron members include ACCIONA, Barceló Hotel Group, Hijos de Rivera, S.A.U. Inditex, MAPFRE, Grupo Osborne, Repsol and TENDAM.

The presentation focused on analyzing Spain’s role in the world from different perspectives. This is an important milestone for the FMRE, in which ITV Ice Makers participated as a forum member.

The list of speakers, their status and the topics covered made this event unique for all participants:

Reyes Maroto, Minister of Industry, Trade and Tourism;
José Juan Ruiz, president of the Royal Elcano Institute;
Gabriela Cañas, President of the EFE Agency;
Emilio Butragueño, director of institutional relations of Real Madrid;
Sara Baras, dancer, director and choreographer, with whom Cristina Cordón shared some moments, both underlining the importance of flamenco in the internationalization of the Spanish brand.
María Blasco, Director of the National Center for Oncology Research:
Luis García Montero, writer and director of the Cervantes Institute.

I would like to highlight the presentation of Pablo López, Director General of the Brands Forum, who provided us with guidance to work on the areas where the importance of the brand is evident, both in internationalization and in intangibles, and that for ITV Ice Makers, for our growth, it was a great help.

A great job in favor of the Spain brand, of which I will keep you informed.

Cristina

October, 2023

I want to share with all of you the pain of the death of Madame Roselyne Sibille, founder of the company CODIGEL, our strategic partner in France.

Her contribution to the hospitality equipment sector in France, particularly in the introduction of ice machines and professional hospitality equipment, is a testament to her vision and pioneering leadership in the industry. Furthermore, her support for the development of restaurant groups and chains is a significant legacy, her continued imprint on our sector.

A strong and advanced woman, one of those who later worked and have continued the fight day by day. A feminist without labels, cultured, intelligent and fun, an example for me.

I should highlight that Madame Roselyne Sibille has continued to be involved in the company and participating in the General Assemblies until she was 91 years old, which demonstrates her commitment and passion for the business that she helped found and develop. Her legacy will undoubtedly live on in the hospitality industry and she will continue to be remembered for her contributions.

She was a partner, friend and companion of my father, Octavio Cordón, and she made us participate in her way of understanding business and, of course, life.

My condolences to her family, to the members of the CODIGEL company and to all those who knew her. Her influence in the industry and her life dedicated to the business are worthy of admiration, and an example for me, for everyone.

A prayer for her soul, rest in peace.

Cristina.

January, 2023

Good morning,

I want to thank you and share with you that Friday was a very special day, where we were able to get together again, have fun and share.

Why go to the CIRCUS? Not all of us have had the opportunity to enjoy this show, and it is a rewarding and enriching experience.

If there is one event that we always miss from when we were little, it is, without a doubt, the circus. Clowns, jugglers, acrobats… Everything reminds us of moments full of magic, light and color. And the circus has been, is and will be the show par excellence where illusion, fantasy and imagination are mixed, but it is also the only show where perfection is the rule.

What inspires us the Circus?

ILLUSION, our lighthouse.
PERFECTION and EXCELLENCE, the basis.
TEAMWORK, the essence.
We are excited about the acrobatics of the Circus, and nothing would be the same without the perfection of teamwork, that is the essence, the three ideas, and that is the inspiration.

Let me tell you that the year 2022 has been an excellent year for ITV Ice Makers, despite the difficulties we have had with suppliers, deadlines, changes, machines that have not followed us, etc., we can congratulate ourselves on everything we have achieved together.

Also, the outlook and projection for 2023 is very good, we have laid the foundations for robust and sustained growth.

And without anything else to say, let the show begin, and let these three ideas mark our daily lives in all aspects of our lives:

DELUSION
PERFECTION
TEAMWORK.

Cristina.

July, 2022

Good morning,

If at Christmas I talked to you about happiness, today I want to talk to you about COMMITMENT.

What do we mean by commitment? It’s loyalty, teamwork, efficiency, doing your job well, offering your time.

But we cannot understand commitment as an obligation, because then it weighs on us, costs us and does not have the same value, nor do we feel it in the same way. This is why I ask you to change the verb and apply it to all aspects of our lives.

Let’s change the concept of DUTY with that of WANT.

If we say “I have to go to work”, “I have to pay attention to what I do”, “I have to go for a run”… these actions weigh on us and become an obligation. However, if we change the verb and say “I want to go to work”, “I want to pay attention and do my job well”, “I want to go for a run”… we completely change the subject. Those of us who play sports know well how attention changes from having to do to wanting to!

And commitment is linked to that WANT. If there is no commitment, there is no job well done and there is no excellence, which we must all aspire to.

A company is like a boat, we all have to row at the same pace and in the same direction. Otherwise, we will not achieve the objectives we have set for ourselves and we will not arrive at the port.

So I want the summer to be good and, above all, I want us to be the best of the ITV ice makers. And we will be.

Thank you.

Christina