The Ice For Life spirit in our Customer Service team

January, 2024

Good morning,

At the beginning of this new year, I would like to share with you the fundamental values that drive the ICE FOR LIFE spirit at ITV ICE MAKERS.

In our trajectory, we have gone from being a fledgling project to gaining a prominent position in the market. And this success has been possible thanks to the sacrifice and dedication of each and every one of us.

And I would like to highlight some of the pillars that have been fundamental in our path, especially in the Customer Service department:

Dedication and involvement: I would like to highlight the effort and dedication that each one of you brings to your daily work. There are numerous examples where this dedication has made a significant difference to our customers’ experience. This does not go unnoticed, and I would like to express my sincere thanks for this.

Balance between flexibility and dedication: Flexibility is a virtue we value and need, but it is also essential to understand that this flexibility must not erode our commitment to service excellence. Both aspects, flexibility and dedication, must coexist harmoniously for the benefit of both our clients and ourselves.

The importance of teamwork: Our success is not the achievement of an individual, but the result of a collective effort. Each of us brings unique skills and the best of ourselves to achieve a common goal. It is this collaboration and synchronisation that has brought us to where we are today.

Culture and balance: Here at ITV ICE MAKERS, culture goes beyond counting every second. It is about recognising and valuing the efforts of each of us in our work environment and in terms of the goals we share as a team. The balance is found in fair valuation and recognition of a job well done.

Open communication: I invite you, instead of focusing on counting the minutes, to open channels of communication to express our needs and concerns. I am confident that if we speak openly and honestly, we will find solutions that meet individual, team and company needs.

Together, with dedication, commitment and honest communication, we will continue to build and strengthen this great family that is ITV ICEMAKERS.

Thank you for your effort, it is the basis of our success.

Let’s keep on working together!

Cristina

July 14, 2024