Many catering businesses have already simplified their processes and improved the quality of their service thanks to ITV ice machines. One of them is Il Cortile, a group of seven restaurants specializing in Italian food.
Il Cortile has accumulated seven awards for the tremendous quality of its pizzas, which have won in Calabria itself over the rest of the contestants. ITV spoke with Miguel Rives, CEO of the Il Cortile group, to find out how the ice machine has helped their business.
The Customer in First Position
“In the Il Cortile group we think that having an ice machine in our premises is fundamental, and we were clear about it from the beginning of the project, since we started to design it, because for us quality and customer service is key.”
Miguel tells us that his stores are open seven days a week, and that having ice has been a necessary factor from the first minute. At Il Cortile they are always prepared for any situation, an impromptu celebration, a large group that chooses their location. And this is very difficult if you rely on bagged ice, which, in addition to taking up storage space, compromises the quality of some products such as beverages.
We are at Your Service at All Times
“We have great confidence in this company thanks to their excellent technical service. It has always been there, since the first location we set up. This is our seventh business with them and they have a spectacular technical service, always ready to solve any problem that may arise.”
At ITV we have always prided ourselves on our technical service. An ice machine is not a whim, many businesses depend on it on a daily basis, and we are aware of that. That’s why we have always put a lot of resources into providing a technical service that makes a difference. Buying an ITV ice machine initiates a lifelong commitment from us to our customers.
Make your Business Sustainable with ITV Ice Machines
“The third question, which for our group is very important and we could say fundamental, is the issue of sustainability. We try not to work with plastic at all, and have also introduced microfiltered water for our customers, and there is no doubt that the ice machine is much more sustainable, and avoids that famous carbon footprint, which is so damaging to the planet.”
Plastic waste continues to be one of the main problems faced by catering businesses. An ice machine reduces the use of plastics, avoids unnecessary ice transportation, and also eliminates excess ice that ends up going to waste.
These are some of the reasons why beloved businesses like Il Cortile continue to choose us for every new location they open. If you are thinking about getting an ice machine and want us to advise you, you can contact us here.